Service Guide

Boarding Procedure

Check-in and boarding procedures for your T'way domestic and international flights

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For Domestic Flight,

You must present : Personal identification (passport)

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How to get on board

STEP 01 : Arrive at the airport 

Please arrive at the airport no later than 40 minutes before the departure time of your flight, considering that the airport can be crowded.
(for the group travelers, no later than 1 hour before the departure time)

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STEP 02 : Check-in

• Check-in starts at 1 hour and 30 minutes before the departure time.

• Check-in ends 20 minutes before the departure time.

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STEP 03 : Security screening

The security screening officers will search for the goods not allowed inside the cabin or dangerous goods.

During weekends and peak seasons, the check-in process and security screening can take longer because of increased number of travelers.

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STEP 04 : Boarding

• The boarding will start 20 minutes before the departure time.

• The boarding will end 10 minutes before the departure time.

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For International Flight,

You must present : Passport / E-ticket

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Entrance and departure regulations per region

Please check the restrictions related to VISA, passport expiration date, etc.
applicable to the region you are entering and appropriately prepare for your travel, such as reservation, ticketing, etc.
In the event of damage to your passport, sanctions may be imposed such as refusal of entry, departure, imposition of fine, or repatriation and your check-in procedure may be refused. (ex-scribbling, memorial seal stamp, damage, cut or missing page (partial/total))

Check-in counters at the airports

The information on airports and T’way Air counters

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Bangkok (Suvarnabhumi Airport)

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Check-in counter information

Check-in counter location : Low L, The 4th floor of the Airport Terminal

Check-in hours : From 3 hours to 50 minutes before the flight departure time.
                             * If you are traveling in a group, please arrive at the airport no later than 30 ~ 60 minutes before the start of check-in process.

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Airport information

Address : 999 Moo 1 Bangna, Trade Road km 15 Rachathewa, Bang Phli, Samut Prakan, 10540, Thailand